Growing up in the Netherlands, I have been enamored with technology from a very young age. One of my favorite pastimes was taking different building kits and come up with my own hybrid creations. This ‘out-of-the-box’ thinking has stuck with me ever since. Instead of focusing on the plain and obvious, I always find great value in taking a step back and considering the big picture.
While earning my Bachelors in Electrical Engineering I learned about a concept in engineering called the black box, which is a means to consider the inputs and outputs of a system before knowing the details of the inner workings. This, for me, is the essence of Human-Centered Design (HCD). It is paramount that you understand the user’s motivations, skills, and behaviors (input), as well as their desired outcomes (output), before you can successfully design a product or service (black box) to help bridge the gap.